Free UK* Delivery on all orders over £35

*Free standard delivery is available for all orders over £35 to Mainland UK.
UK Mainland delivery excludes the following post codes: AB, KW, IV, PA and PH except for AB 1 to 16, AB 21 to 25, AB 30 and AB 39, PA1 to PA 19 and PH1 to PH3.

How quickly do you process orders?

We aim to process and dispatch all orders within five working days* of order receipt.

*(Monday – Friday) excluding Public Holidays.

Where do you deliver to?

We deliver, pretty much globally. Please see terms and conditions for exclusions.

If your country of delivery is not in the dropdown on the cart, please contact us at office@BlackDogCreations.co.uk.

How much does delivery cost?

The delivery costs are calculated on weight and the cost is detailed in your cart once a destination is selected.

How long will delivery take?

We try to have your order processed and dispatched within five working days (estimated). The following are estimated delivery times following processing.

UK

Standard

1 – 3 days* Royal Mail RM 24
2 – 5 days* Royal Mail RM 48

Recorded

1 – 3 days* Royal Mail RM 24 recorded
2 – 5 days* Royal Mail RM 28 recorded

Courier

1 – 2 days* Courier DPD

United States of America

Standard – USPS

3 – 5days* USPS Tracked

Courier

5 – 7 days* Courier DPD

Europe

Standard

3 – 5 days* Royal Mail 1st Class

Recorded

3 – 5 days* Royal Mail International Tracked

Courier

2 days*          Courier DPD   Netherlands, Belgium, Luxembourg
2 – 3 days*    Courier DPD   Germany, France
3 days*          Courier DPD   Denmark, Switzerland Austria
3 – 4 days*    Courier DPD   Czech Republic, Slovakia, Spain, Italy
4 days*          Courier DPD   Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Hungary Iceland, Ireland, Kazakhstan, Kyrgyzstan, Liechtenstein, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Russia, San Marino, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican.
4 – 5 days*   Courier DPD   Slovenia, Portugal, Sweden, Estonia, Finland
4 – 6 days*   Courier DPD   Lithuania, Latvia, Croatia, Romania
4 – 7 days*   Courier DPD   Serbia
4 – 9 days*  Courier DPD   Greece

Rest of the world

Standard
7- 10 days* Royal Mail 1st Class
Recorded

7 – 10 days* Royal Mail International Tracked

Courier

5 – 7 days* Courier DPD

*Business days (Monday – Friday) excluding Public Holidays.

What happens if my parcel does not arrive?

We do hope that this does not happen. But if it does we work within Royal Mail’s guidelines. Delayed post can not be declared missing (and therefore be refunded or replaced) until the following amount of working days has passed since postage:

UK 5 days * **
Europe 20 days*
Rest of the World 25 days*
*Business days (Monday – Friday) excluding Public Holidays.
**(Including Saturdays).

Returns

If you are not satisfied with your order or want to cancel it, we will need to be informed within seven days from the date of delivery by email or by mail. Your statutory rights ae not affected.

All returns must be returned unworn and unused in original packaging, then a full refund of products and outward postage will be reimbursed on receipt.

You are responsible for the payment of return postage and tracking of any returned goods (retain your proof of postage, we recommend recorded delivery).

Faulty or damaged items

We really hope nothing is untoward but if before 30 days after your delivery, your item is faulty, please contact us my mail or email with a photo of the item and we can assess.

What we cant accept as a return

Product issues due to wear and tear.

Misused products.

Products, where the care instructions have not been followed.

– Products not in the original packaging.

Always follow the care instructions.

What you are responsible for

The goods until they are returned to us.

The full price of the return postage, this includes any tracking service or insurance.

Ensuring the returned products are appropriately packaged and are undamaged in original unopened packaging and unused.

Ensuring the package is returned, we advise you track your parcel and retain all receipts. For expensive items, you may wish to insure (at your own cost).

Following care instructions.