Terms and Conditions

Deliveries

How quickly do you process orders?

Your product will be printed on demand. We aim to process and dispatch all orders within five working days of order receipt.

Where do you Deliver?

We can deliver worldwide, but if you get to the checkout and your destination isn’t there, do contact us and we will see what we can do for you. Unfortunately, we cannot deliver to Artic, Antarctica, Iraq, Iran, Ukraine and North Korea.

How much does delivery cost and how long will it take?

The delivery costs are calculated on weight, which are displayed at checkout,  the delivery options in addition to processing time are dependant on destination. Please note these are ESTIMATES:

UK

Standard

1 – 3 days* Royal Mail RM 24
2 – 5 days* Royal Mail RM 48

Recorded

1 – 3 days* Royal Mail RM 24 recorded
2 – 5 days* Royal Mail RM 28 recorded

Courier

1 – 2 days*  Courier DPD

United States of America

Standard

3 – 5days*  USPS Tracked

Courier 

5 – 7 days* Courier DPD

Europe

Standard

3 – 5 days*  Royal Mail  1st Class

Recorded

3 – 5 days*  Royal Mail International Tracked

Courier 

2 days*        Courier DPD   Netherlands, Belgium, Luxembourg
2 – 3 days*  Courier DPD   Germany, France
3 days*        Courier DPD   Denmark, Switzerland Austria
3 – 4 days*  Courier DPD   Czech Republic, Slovakia, Spain, Italy
4 days*        Courier DPD   Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Hungary Iceland, Ireland, Kazakhstan, Kyrgyzstan, Liechtenstein, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Russia, San Marino, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican.
4 – 5 days*  Courier DPD   Slovenia, Portugal, Sweden, Estonia, Finland
4 – 6 days*  Courier DPD   Lithuania, Latvia, Croatia, Romania
4 – 7 days*  Courier DPD   Serbia
4 – 9 days*  Courier DPD   Greece

Rest of the world

Standard  

7- 10 days*  Royal Mail  1st Class

Recorded 

7 – 10 days*   Royal Mail International Tracked

Courier – tracked or recorded or both, dependant on destination

5 – 7 days*      Courier DPD

*Business days (Monday – Friday) excluding Public Holidays.

What happens if my parcel does not arrive?

We so hope that this does not happen. But if it does we work within Royal Mail’s guidelines. Delayed post can not be declared missing (and therefore be refunded or replaced) until the following amount of working days has passed since postage:
UK 5 days * **
Europe 20 days*
Rest of the World  25 days*

*Business days (Monday – Friday) excluding Public Holidays.

**(Including Saturdays).

Import Duties or Taxes

We are not liable for all local import and/or customs taxes. These must be paid for buy the buyer.

Returns

If you are not satisfied with your order or want to cancel it, we will need to be informed within seven days from the date of delivery by email or by mail. Your statutory rights ae not affected.
All returns must be returned unworn and unused in original packaging, then a full refund of products and outward postage will be reimbursed on receipt. You are responsible for the payment of return postage and tracking of any returned goods (retain your proof of postage, we recommend recorded delivery for fragile or expensive returns).

Faulty or damaged items

We really hope nothing is untoward but if before 30 days after your delivery, your item is faulty, please contact us my mail or email with a photo of the item and we can assess.

What we cant accept as a return

Product issues due to wear and tear.

Misused products.

Products, where the care instructions have not been followed.

Products not in their original packaging.

Always follow the care instructions.

What you are responsible for

The goods until they are returned to us.

The full price of the return postage, this includes any tracking service or insurance.

Ensuring the returned products are appropriately packaged and are undamaged in original unopened packaging and unused.

Ensuring the package is returned, we advise you track your parcel and retain all receipts. For expensive items, you may wish to insure (at your own cost).

When you become responsible for the goods?

Goods will be your responsibility from the time we deliver the product to the address you gave us.

Discount Voucher Codes

Please note a discount code can only be used once per customer. We reserve the right to cancel orders in the event of abuse.

Governing Law and Jurisdiction

This Agreement will be governed by and construed in accordance with English law and you will submit to the non-exclusive jurisdiction of the courts of England.

About Us

The illustrations and designs are all by the artist Samantha Lodge. We hope you find them fun and bring you as much laughter as they have brought whilst creating them.
If you have suggestions or comments please email contact us at:
Tel: 01252 819592
Email: office@BlackDogCreations.co.uk

Pre-dispatch Processing Time

We usually process your order within five working days. In we are experiencing an unusual high demand and cannot fulfil the order within this period, we will email you with a revised dispatch date or the option to place on back order or cancel your order.

Back Orders

If your item is not in stock, we can offer you a back order. If you don’t want to wait, we will offer a full refund.

Privacy

Newsletter Subscription

We will collect the following information:  your name and email.

When you subscribe to our newsletter you are agreeing your  personal data to be transferred to MailChimp and processed by MailChimp. The data sored will only be used to create and use distribution lists, send marketing email campaigns, and place online advertisements.

You may unsubscribe at anytime – either by clicking the link on any emails or, you can email us.

Account Setup

We will collect the following information about you: your name, email and password.

Product Purchase

We will collect the following information about you: postal address including company name, billing and delivery addresses, telephone number, e-mail address,  purchases and orders.

When you buy a product you are only agreeing to your name, delivery address, product and purchase price only will to be passed to our manufacturer. No card details will be sent to the manufacturer.

Other

We do not knowingly collect data relating to children. This website is not for children.

We will also collect:

– your survey responses,

– your correspondence with us, written and electronic.

Competitions

During a competition, we will collect will collect the following information about you (but not limited to):
– your postal address (to be used to deliver a prize – this will be shared with our manufacturer in order for you to receive your prize),  your telephone number. your e-mail address.

When you enter a competition you are agreeing your personal data to be transferred to MailChimp and processed by MailChimp. The data sored will only be used to create and use distribution lists, send marketing email campaigns, and place online advertisements.

Following the competition, only your name and email will be retained and all other data will be deleted following prize dispatch.

You may unsubscribe at anytime – either by clicking the link on any emails or, you can email us.

Links

From time to time we may put links to other sites on our site. We are not liable in anyway, for the content, services or products supplied by these sites , and are for information only.

Remittance Terms

We accept PayPal only.

Coupons

Only one coupon can be used with each order.

Contacting Us

If you need to reach us, please email us on office@BlackDogCreations.co.uk, alternatively, you can call on 01252 819592 or write to us at: 8 Mill Corner, Fleet, Hampshire GU51 2UX.